Courses & Programs
 
  • Build your Brand Build Your Business (SME's Business Development)  This is a full day course or it can divided into two three hour intensive sessions
  • Breakthrough Customer Service
    (Creating a powerful  winning experience)
  • Branding Marketing & Sales
    (Creating the the brand experience for sales)
  • The Internal Brand Proposition
     (360 degrees of internal brand productivity)
 
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Courses

 
Brand Glue Workshop
 
Build Your Brand, Build Your Business
How to Attract and Create Sticky Customers
 
Surveys have found, the companies and businesses who succeed are those who connect on a far deeper level. They Create a powerful connection and a bridge between customer satisfaction and loyalty. Unless we are connecting with our market through our brand communications, then our chances or creating more sales is endangered.  This is a session made up of ideas concepts and strategies from some of the most now recognized and successful brands on the planet.
 
  • What did they do in past recessions that we can learn from?
  • How did they grow their business?
  • The Strategic Social networking and branding combination for attraction
 
 
You will learn :  
                       The seven Strategies for Brand Growth
                       How to Create your own powerful Brand proposition
                       Define your brand message and brand story
                       Experiential Shoes String Strategies for attracting new customers
                       How to build a powerful platform of social networking and brand             
                       communications.
                       How to create your own greater brand awareness campaign through the 3  
                       communication strategies.
                       
 
The Outcomes:
                      A plan for building a far more powerful brand proposition.
                      A template for creating a Brand awareness campaign
                      Affordable activities and promotional strategies for brand growth
                      A brand sales strategy
                      A Strategic Brand Experience plan
                      A greater understanding of human behavior and creating followers
                  
 
The Benefits  :
                      Greater understanding of Branding and how to create further business.
                      Opportunity to work with others,problem solving and ideas development.
                      Immediate Actionable concepts and strategies to go forward
                      An overall plan to build a more powerful brand presence.
                      You will have the tools to be able to create a differentiated and standout 
                      brand.
 
 
Duration Of Course:  The course duration is 7 hours
                                        The course can be held in one day 
                                        Alternatively 2X3.5 hours over two nights
 


 
  
Testimonials
 
Michael Hayes, says your branding course "Build Your Business, Build Your Brand" was one of the best events we have ever run. It left his head spinning. We also received feedback from other attendees who expressed the same sentiments.  Thank you greatly.
Mathew Tibble 
Creative Junction
 

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Book Reviews
 
Trevor Tyson 
 
The word 'brand' rolls easily off just about everyone's tongue nowadays in relation to the vast array of consumer products and services.
In Brand Glue, Paul Harmer examines this concept of branding in depth,and shows how the creation, marketing and customer experience of a brand goes far beyond a familiar name or an easily recognised logo.Paul gives a thorough, detailed, and step-by-step analysis of the whole branding process, from initial design principles through to the eventual customer impact and response. The message that comes across most clearly and that makes Brand Glue a unique contribution to the literature on branding is the emphasis on the total customer experience. This includes the customer's emotions as well as the thoughts aroused by the brand, the perceived match between the brand promise and the value of the product or service received, and how the customer is approached and treated by the organization and its staff. Brand Glue lifts the concept of branding to a new and refreshing level: one where the customer is viewed as a whole person rather than just another consumer.
 )Trevor Tyson Author of "Working with groups" (Macmillan Press Australia)
 
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The Customer Experience Proposition
Research shows poor customer service is costing you hard earned dollars and damaging your brand reputation
 
The question is: What are the Key principles to creating a memorable customer experience. What are the main ingredients we need to possess which will allow us to provide an excellent proposition.                                                                                                                                                    This goes beyond attitude, it is a combination of strategies and checklists which need to followed implemented on a consistent basis.   
 
In this Program participants will learn
  • What is it that makes excellent customer service
  • The 12 essentials of The Customer Connection
  • The Department of First Impressions
  • The art of the telephone experience (courtesy& service communication)
  • How to build a winning brand reputation based on service
  • How to attract sticky customers (Create Loyalty)
  • The art of dealing with disgruntled unhappy customers
  • How to stay in contact and build rapport with customers
  • How to differentiate your customer service proposition
  • How to improve and create higher levels of service
 
In this demanding world of customer oriented business satisfaction people skills are essential, they are critical for success, whether it be personal or for organizational success.
This is an interactive course involving participation.
 
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Requirements and Incidentals
 
Those who have booked Paul Harmer The Brandsurgeon  have commented, they not only  booked a  professional speaker, they booked a speaking professional who delivers an engaging experience with take-away value. 

 

A.V. Requirements

  • Lapel or Headset microphone 
  • DVD / Audio Player
  • Lecturn
  • White Board

 

Fees, Travel and Accommodation Requirements

Fees

A. Keynotes and presentations range from 45 minutes to 90 minutes plus  Q&A)
    Specialist courses range from  from 3  hours (to full day workshops. 

B. A Deposit is required to confirm booking.

C. For speaking fees please deal direct with your speakers bureau, or bureaus recommended. 
 
*When booking Paul for your event  you will need to complete an agreement which will include the following.
 
Travel
 
Domestic
One air tickets, business. Plus ground transfers and single accommodations. This will be in addition to the presentation fee.
 
 
 International

One Business class air ticket,  ground transfers. One night accommodation and $100 per day diem. These costs are in addition to the fee for the presentation or workshop.

 
 * For consulting fees please contact Paul directly for Australia, Asia, Canada and the USA.
 

 

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